Promoter Guidelines for Casual Mall Leasing
To ensure that your casual mall leasing campaign is compliant as well as maximising all opportunities please take note of the points below
You must be set-up and on site before trading hours commence. At the end of your promotion the space must be returned to it’s original condition.
A copy of the trading hours will be provided to you in set up details. You are required to have your setup details with you onsite at all times.
As the staff are representing your brand, to your customer, it is important that your staff are professional and wearing branded uniforms and name badges at all times. The stand must be manned by a representative of your promotion at all times. It is important staff on any breaks are not within the promotional space. (this includes eating at the stand)
Staff must also adhere to any hygiene regulations and be compliant with health and safety regulations.
Staff must send a clear and concise message to customers and never utilise any sales tactics that maybe considered abrasive or aggressive. A maximum of 2 promotional staff are permitted within the promotional space at anyone time. The promotional stand must be manned by a staff member during key trading hours.
Please note, food or drink is strictly prohibited within the promotional spaces.
You are required to have high quality printed signage on your stand at all times. It is also a legal requirement to have all pricing information accessible to general member of the public. We highly recommend keeping pricing information easily visible for customers as well as any website information you may wish to disclose to assist your customers. For any design assistance please click here.
All casual mall leasing is approved based on your submission form. The promotional stands are required to be 360 degree branded with professional and accurate signage. Your promotional stand must meet Australian standards and all electronic equipment must be certified by a qualified electrician. All pop up banners and equipment must be under 1.5m. If centre equipment has been hired it must be returned in the same condition as you received it.
You are required to adhere to all of the terms and conditions set out in your licensing agreement. Failure to comply with the terms and condition of the agreement will result in immediate termination of your licensing agreement.
Ensure you have paid for your promotion prior to setting up. If payment is not received prior, CentreSpace and the venue hold the right to prevent any bookings.
If you are taking transactions on site you will be required to adhere to all elements of retail act to protect and service customers of the venue.
If you are a retailer you need to make sure you display a refund and exchange policy at all times.
Call us: 1300 88 00 83
Our Location: 17 105-109 Longueville Road, Lane Cove, NSW, 2066